How claims work
Three steps, start to finish. No jargon, no chasing paperwork on your own.
Tell us what happened
Call our support line or start online. We only need the basics to get moving — your policy number and a short account of what happened.
We confirm what's covered
An advisor checks your policy and explains exactly what applies, in plain language, before anything else moves forward.
You're paid, and kept in the loop
Approved claims are settled directly. If we need anything more, we'll say so early — no waiting in silence for a decision.
About claims
Your policy number and a rough account of what happened — that is genuinely it. If the number is not to hand we will find you by name and address. Photographs help, but they can follow later.
Most straightforward claims are settled within a week of the first call. If something needs assessing first we tell you that on day one, and tell you who is handling it — so you are never writing to a general inbox.
You get the reason in writing, in plain language, and the exact policy wording it rests on. You can ask us to look again and a different person reviews it. Nobody should have to accept a decision they do not understand.
Yes. A partner, a family member or a friend can start a claim if you are not up to it. We will need your say-so at some point, and we will tell you exactly when rather than springing it on you.
No. Willowmere is an illustrative demo brand built as a design prototype — not a real insurer, and nothing on this page describes a real claims process, financial product or regulated service.